Privacy Policy

This Privacy Policy describes how Micro Electric International (Pvt) Ltd ("we" or "us") collects, uses, stores, and protects the personal information you provide to us when using the Divolca ecommerce platform ("platform"). We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process various types of information when you use our platform, including:
Personal information: Such as your name, email address, phone number, and shipping address, which you provide when creating an account or making a purchase.
Payment information: Such as your credit/debit card details or other payment method information required to process transactions.
Device information: Including IP address, browser type, operating system, and device identifiers when you access our platform.
Usage data: Such as your interactions with our platform, products viewed, and pages visited.

2. Use of Information

We use the information we collect for the following purposes: To process and fulfill your orders, including shipping products and providing customer support.
To communicate with you about your orders, account updates, and promotional offers.
To improve and personalize your browsing experience on our platform.
To analyze and understand usage patterns, conduct research, and improve our products and services.
To protect the security and integrity of our platform, prevent fraud, and comply with legal obligations.

3. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission or storage method can guarantee absolute security.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws. When no longer needed, we securely delete or anonymize your data.

5. Sharing of Information

We may share your personal information with trusted third-party service providers who assist us in operating our platform and delivering our products and services. We ensure that these providers are bound by confidentiality agreements and maintain adequate data protection measures.
We do not sell, rent, or disclose your personal information to third parties for their marketing purposes without your explicit consent, except as required by law or to protect our legal rights.

6. Your Rights

You have the right to access, update, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us using the information provided below.

7. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the policy periodically for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Phone: +94 112 385 112
By using our platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.